Knowledge Base

Note

Submit a ticket if your question is not listed here

Job & Scheduler

• JS1) I submitted a job but the job stays in the Q state

Cluster nodes

• N1) Controller node cannot be reached after install
• N2) Compute or HPC node fails to join or a job never starts
• N3) Login node fails to bootstrap
• N4) Nodes fail to launch with a cross-account KMS encrypted AMI

Virtual Desktops

• DCV1) I cannot access my Linux/Windows DCV session
• DCV2) My virtual desktop (DCV) fails to launch

Active Directory

• AD1) I cannot log in because the Active Directory service account expired
• AD2) Active Directory 42-day maximum password age
• AD3) Machine joined Active Directory but users are not resolved (SSSD)